Privacy
What personal data we keep, why, who sees it, and your rights under Vietnam's Decree 13/2023/ND-CP.
Last updated: [date the owner approves these terms]
Some details on this page are still being confirmed. They are shown in brackets.
Who is responsible
Thế Giới Trầm Hương Thiên Nhiên Co., Ltd. decides how your data is used. Contact: nawclvietnam@gmail.com or +84 896622000.
What we collect
For orders: your name, phone number, email and delivery address. For an account: also your password, stored only as a secure hash.
For a CITES export permit: the name on your passport, the passport number, your nationality, its expiry date, your destination and your travel date.
For a tasting booking: your name, phone number, the time and the number of people.
We do not store card numbers; payment providers handle them.
Why we use it
To deliver your order, apply for your CITES permit, confirm bookings, answer your questions, and keep the invoices and records the law requires.
Who sees it
The courier gets your name, phone and address. The CITES authority gets your passport details. Payment and e-invoice providers get what they need for your payment and invoice.
We never sell your data or use it for advertising.
Visit statistics and cookies
We count visits without cookies and without any personal data. We use cookies only for your sign-in, your cart and your language.
Where and how long
Your data is kept on our servers in [Singapore]. Invoices and order records are kept as long as Vietnamese accounting law requires. Passport details are deleted [12 months] after your permit is issued. Other data is deleted when you ask, unless the law requires us to keep it.
Your rights
You can ask to see, correct or delete your data, and you can withdraw your consent. Write to nawclvietnam@gmail.com and we answer within [72 hours]. You can also complain to the Vietnamese authority for personal data protection.