Terms of sale
Who sells, how an order is made and paid, and what applies to agarwood bought from us.
Last updated: [date the owner approves these terms]
Some details on this page are still being confirmed. They are shown in brackets.
The seller
The shop is run by Thế Giới Trầm Hương Thiên Nhiên Co., Ltd. (Natural Agarwood World), enterprise and tax code [number], at 442 Nguyễn Đình Chiểu, Bàn Cờ Ward, Ho Chi Minh City, Vietnam.
Contact: +84 896622000 (Zalo and WhatsApp), nawclvietnam@gmail.com.
The products
Agarwood is a natural material. Each wild piece (Sayufi and Mori) is one of a kind and the photos show that piece. Colour and scent vary from piece to piece and from batch to batch of farmed agarwood (chips, char, corners and shells).
Weights are measured on our scale and shown on each product. One tola is 11.6638 g. Grades are NAW's own grading.
Every product says whether it is wild or farmed.
Prices
Prices are in Vietnamese dong (VND) and [include VAT]. Amounts in riyal or dollars are only an estimate; you pay the dong amount.
Delivery costs are shown at checkout before you order.
Orders and payment
You can pay by bank transfer with VietQR, or pay at the showroom when you collect. Online card, MoMo and VNPay payment are added when they are ready.
An order is binding once we confirm it by message or email. For a bank transfer we keep your order for [24 hours] after you order. If the payment has not arrived by then, we may cancel it.
If a one-off piece is sold to someone else at the same moment, we cancel your order and refund any payment in full.
Taking agarwood abroad (CITES)
Agarwood is protected under CITES, and an export permit is needed to take it out of Vietnam. We prepare the application for our customers, but the authorities issue the permit.
A customer's first permit takes about 3 to 4 weeks; after that, new permits take about one week.
You are responsible for the import rules of the country you take the agarwood to.
Complaints and law
Please contact us first; we answer within [2 working days]. These terms follow the law of Vietnam. Disputes that cannot be settled together go to the competent court in Ho Chi Minh City.